Bacolod City— December 5, 2024 — InteLogix, a global leader in customer experience (CX) solutions, Accounts Receivable Management (ARM), and business process outsourcing (BPO), announced today the grand opening of its newest delivery center in Bacolod City, Philippines. Located on the 5th Floor of Robinsons Cybergate 2, Lacson St., Barangay Mandalagan, the 2,500-square-meter facility marks a major milestone in the company’s strategic expansion to deliver innovative, human-centered solutions.
With seating capacity for 300 customer experience agents, this state-of-the-art facility expands InteLogix's offshore advantages for current and future clients across all industry verticals. The company’s selection of Bacolod stands as a testament to the company’s forward-thinking strategy, deep community connections, and dedication to delivering unmatched service to its clients’ customers.
Known as the “City of Smiles,” Bacolod is a highly urbanized city with a vibrant, skilled workforce and a culture perfectly suited to the needs of the customer experience industry. The region’s dialect, renowned for its natural “lambing,” or tone of care and affection, aligns seamlessly with InteLogix’s core value of engaging with care. As an educational hub in the Negros Occidental province, Bacolod ensures access to a steady, diverse pool of talent. Its business-friendly infrastructure, robust connectivity, and proximity to Metro Manila also make it an ideal choice for business continuity operations.
Visit this link for a tour of InteLogix's Bacolod location.
“We’re delighted to become a part of a city celebrated for its vibrant spirit, warm hospitality, and a ready workforce aligned with our high standard of excellence, ” said Mario Baddour, CEO of InteLogix. He added, “Our Bacolod City site will serve as an innovation hub enriching InteLogix’s value proposition to brands that value customer experience excellence, As a company dedicated to delivering transformative solutions that empower businesses to grow and excel, we recognize the same level of commitment in Bacolod’s business climate.” .”
Bacolod is a growing economic hub with government leaders who champion businesses development and cutting-edge infrastructure. InteLogix’s newest delivery location offers key operational advantages, including:
- A local labor force approaching 300,000 with more than 33,000 higher education enrollees A
- Modern amenities tailored to foster employee well-being and productivity.
- Vigilant physical and data security protocols including PCI DSS and SOC II compliance.
InteLogix COO, Peter Formisano, looks forward to bringing his transformative strategies and mission to make lives better to this new location. Formisano said, "Central to our strategy is our commitment to continuous learning and technological innovation... We're not just creating jobs; we're building sustainable ecosystems of professional, personal, and community growth. Through partnerships with local educational institutions, skills training programs, and community development projects, we intend to contribute meaningfully to Bacolod's socio-economic landscape."
Advancing CX Innovation, the Bacolod site is part of InteLogix’s continued efforts to enhance its global footprint and deliver digitally enabled, human-powered solutions. It strengthens the company’s ability to provide tailored CX services, leveraging the city’s cultural and linguistic alignment with international clients.
For more information on the Bacolod office grand opening, visit https://blog.intelogix.com/intelogix-bacolod.
About InteLogix
InteLogix delivers CX solutions and ARM operations that increase customer loyalty and revenues for the brands we represent. Our human-delivered, digitally enabled approach to customer engagement empowers the irreplaceable human element with innovative tools and automations that minimize customer effort and elevates customer loyalty. With partnership tenures averaging 13 years, InteLogix delivers long-term value to our clients through scalable CX, first-party ARM, and second-party ARM operations.
For media inquiries or more information about InteLogix and the Bacolod office opening, please contact:
Corporate Communications
Email: corporate.communications@intelogix.com
Website: www.intelogix.com
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