As 2025 reaches its halfway mark, InteLogix continues to push the boundaries of what’s possible in customer experience (CX), accounts receivable management (ARM), and digitally enabled outsourcing solutions. With roots in a legacy of service and a vision for the future, the company is now executing on the next phase of its transformation: strategic growth at scale.
Through expanded global capabilities, award-winning operations, and a commitment to innovation, InteLogix is setting new standards in the industry with proof that operational excellence and AI savvy leadership can work hand-in-hand to redefine what clients can expect from their partners.
Here’s a closer look at the key developments from the first half of 2025 that are shaping the company’s trajectory forward.
InteLogix’s smartshoring approach continues to evolve as a cornerstone of its global delivery strategy. More than a geographic play, smartshoring is a philosophy rooted in flexibility, resilience, and intentionality. It rejects the traditional binary of “onshore vs. offshore with remote capabilities” and instead prioritizes delivering the right solution, in the right location, with the right expertise based on client needs, business continuity goals, and customer experience expectations.
Smartshoring enables InteLogix to:
Seamlessly blend domestic, nearshore, offshore, and remote delivery in a single client ecosystem.
Tailor solutions based on operational complexity, language needs, cost considerations, and cultural alignment.
Leverage regional expertise and digital infrastructure to provide around-the-clock support without sacrificing empathy or compliance.
This year, that philosophy came to life in new ways, most notably through the formal expansion of operations in Southeast Asia with a cutting-edge delivery hub in Bacolod, Philippines. Designed with both employees and innovation in mind, the site reflects a workplace of the future: digitally enhanced, culturally aligned, and both digitally and physically secure. It joins a growing portfolio of delivery centers that span the Americas, Southeast Asia, and EMEA, with the ongoing expansion to Cairo, Egypt happening right now.
The first half of 2025 also marked a significant evolution in the leadership landscape at InteLogix. With the promotion of John Yanez to Chief Operating Officer, welcoming Eden Gutierrez as the Country Leader for The Philippines, and several high-impact regional and vertical leaders, the company has solidified the next generation of leadership needed to sustain scale.
This new cohort of operators, sales leaders, and delivery executives brings a mix of entrepreneurial spirit and enterprise discipline. Their mission is clear: drive growth and add value while maintaining the cultural and quality standards that differentiate InteLogix in the marketplace.
One of the most striking achievements in the first half of 2025 has been the company’s continued outperformance in client KPIs. Across its largest programs, InteLogix averaged 98% attainment—setting the bar not only internally but across the industry.
"I’ve spent time understanding why we’re performing at 98%, and it’s clear—it’s not just about operations hitting KPIs. In fact, for the majority of our top clients, we’re actively competing with some of the most recognized BPOs in the industry—and consistently outperforming them. That level of success doesn’t happen by chance. It’s the result of our entire organization operating as a united front. From talent acquisition and training to operations, QA, workforce, and FP&A—everyone plays a role in driving this performance.
Our strength lies in how we come together, across functions and geographies, to deliver excellence. That’s what sets us apart."
— John Yanez, Chief Operating Officer
As John Yanez detailed in the recent Town Hall, this isn’t the result of one function outperforming. It’s the product of a synchronized effort across many company functions. By leaning into collaboration and embracing a coaching culture, teams have helped clients navigate everything from volume surges to smishing attacks with minimal disruption and maximum precision.
In the revenue recovery space, the company’s digital-first strategy and trusted leadership has unlocked new lines of business across high-impact verticals. From award-winning tech implementation in automotive to integrated escalation support in financial services, clients are choosing InteLogix as the partner they trust to scale with confidence.
With a reengineered go-to-market approach and a revitalized sales organization, InteLogix is focused on pipeline quality over quantity, and it’s showing. A new sales leadership team is actively developing strategic conversations with clients we know will receive value from our partnership across retail, utilities, tech, healthcare, and financial services.
The emphasis is not on transactional pursuits, but relationship-led, insight-driven engagements. This strategy is already bearing fruit in the form of new logo wins and expanded scopes across existing clients. More importantly, it positions InteLogix to build enduring partnerships grounded in trust and outcomes.
The successful launch of an enterprise-wide HR platform, earlier this year has already transformed how InteLogix engages, supports, and retains its workforce. Employees can now manage everything from timekeeping to benefits and learning on demand, from anywhere.
The integration of global assessments, advanced candidate profiling, and talent analytics is improving hiring outcomes across every region. With fill rates consistently above 100% and attrition falling in several markets, the company is better positioned than ever to meet client demand with the right people, in the right roles, at the right time.
"Our talent acquisition team delivered exceptional performance in the first half of the year. In Q1 and Q2, we exceeded hiring targets with a 109% fill rate across both quarters. That level of consistency reflects deep alignment between TA and Operations, ensuring the right candidates are sourced, vetted, and onboarded efficiently. In some regions—like the Philippines—fill rates reached as high as 130% in a single month. It’s been truly outstanding to watch this team rise to the challenge and deliver with such precision and dedication."
— Vanessa Sitler, Head of Human Resources
In tandem, the operations and shared services teams continue to refine training strategies, onboarding programs, and real-time QA tools, creating a continuous feedback loop that enhances employee effectiveness and client satisfaction.
With core product offerings like LogixVoice, LogixCollect, LogixGuard, LogixAssist, and LogixLab now deeply embedded into client delivery and sales strategy, InteLogix is turning these tools into clear competitive advantages.
From automating QA and coaching to optimizing omnichannel recovery journeys, these tools reflect the company’s investment in meaningful AI. This is not tech for tech’s sake, but solutions that elevate human performance and client outcomes.
A standout example is the company’s development of a new managed cybersecurity service offering, LogixGuard MSSP, built on the backbone of its internal expertise. This solution will bring clients enterprise-grade security as a service; just one of many ways InteLogix is productizing its strengths to drive differentiation in the market.
Behind it all is a continuously evolving website, content library, and go-to-market engine powered by audience insights and search intelligence. Through blogs, one-pagers, and strategic content, the company is proactively engaging the market and amplifying its point of view.
At InteLogix, recognition isn’t just a value, it’s a strategic pillar. By celebrating the contributions of high-performing individuals across the globe, the company reinforces a culture of excellence, accountability, and human impact. Two signature programs—APEX and Take Flight—anchor this commitment.
These winners don’t just represent standout performance, they reflect what’s possible when empathy, innovation, and dedication converge. Through their achievements, they are helping InteLogix not only meet its goals, but exceed them.
The transformation story at InteLogix is no longer about rebuilding infrastructure or reorganizing teams. It’s about consistency and scale.
With global sites operational, leadership in place, and systems upgraded, the company is now laser-focused on expanding delivery, deepening client impact, and launching new solutions in response to market needs.
Investors and clients alike can expect a continued emphasis on flexibility, intelligence, and empathy with the cornerstones of the company’s "Human Delivered, Digitally Enabled" promise.
From fast-ramp programs and CX delivery to next-gen collections and secure tech enablement, InteLogix is not only keeping pace with the industry: it’s setting it.
Want to see how InteLogix can power your next phase of growth? Let’s connect.