While the pandemic accelerated the shift to remote work, many organizations pulled back on physical workplace investments. At InteLogix, we’ve taken a balanced approach. We continue to invest in our virtual work-at-home infrastructure and strengthen it across our network. At the same time, since 2024, we have also doubled down on the value of human-centered space design that enhances cognitive performance, improves retention, and elevates every customer interaction.
Our flagship facilities in Bacolod, Philippines and Cairo, Egypt are not simply viewed as office buildings but more so as growth engines. Designed with purpose and neuroscience in mind, these centers represent our evolved approach to physical workplace strategy and set the standard for what a modern BPO contact center can be.
Why Space Still Matters in the Contact Center Experience
The physical workplace isn’t obsolete—it’s evolving. In contact center outsourcing services, where employees regularly handle emotionally charged or complex interactions, space can either amplify or hinder performance. That’s why we view our sites not just as office space, but as performance infrastructure.
Our design philosophy prioritizes:
- Cognitive Clarity: Vertical gardens and biophilic design create calm, focused environments.
- Health & Wellness: On-site medical clinics provide full-time, confidential access to care.
- Flexible Collaboration: Modular soundproof pods empower teamwork between human agents and AI copilots.
- Burnout Prevention: Zen-inspired nap pods offer agents a restorative break during high-pressure shifts.
- Smart Optimization: IoT-driven controls for air, light, and sound keep conditions at peak productivity.
If you want peak performance, stop designing spaces like factories. We built Bacolod and Cairo for cognitive athletes, people solving real human problems every second.
A Smart Shoring Strategy with CX at the Center
Bacolod and Cairo reflect our newest generation of physical sites. While we operate in multiple locations globally, these two facilities are the first to fully embody our performance-driven space design approach launched in 2024.
Our global footprint supports smart, cost-effective, multilingual service delivery while maintaining the high standards our clients expect. These facilities go beyond what most contact center outsourcing companies offer because they’re a reflection of our belief in intentional design as a lever for competitive advantage.
Rethinking Contact Center Optimization
Contact center optimization is more than just workforce planning and scripts, it starts with the environment. In Bacolod and Cairo, we've created spaces that align physical, technological, and emotional performance. That synergy gives our clients more than just coverage; it gives them a competitive edge. Our clients are proud to have their Brand represented in these campuses.
At InteLogix, we build environments where people thrive and that performance is passed directly to your customers.
I’m very proud of how we are reimagining the contact center experience, through thoughtfully designed spaces that become the pride of every stakeholder in our business.
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