Redefining CX: Digital Twins – Modeling a Smarter Customer Experience

on Jun 13, 2025 10:03:00 AM

In the modern business landscape, the success of a customer experience (CX) strategy hinges on an organization’s ability to anticipate needs, personalize interactions, and continuously improve ...

All articles from Mario Baddour

informational content

• Jun 13, 2025 10:03:00 AM

Redefining CX: Digital Twins – Modeling a Smarter Customer Experience

Read article

Mario Baddour

Mario Baddour is the Chief Executive Officer and President of InteLogix, responsible for advancing the company’s global strategy, promoting its people-first culture, and delivering differentiated value to clients across industries. With decades of experience leading large-scale operations and digital transformation in the BPO space, Mario brings a unique blend of operational expertise and visionary leadership. His passion for empowering teams, embracing innovation, and driving meaningful outcomes fuels the company’s mission to build future-ready, digitally enabled customer experiences. Mario is a strong advocate for diversity, integrity, and community impact—core principles that guide his leadership at InteLogix.

Topics

Business • Business News • 2 episodes

InteLogix Insights: Shaping the Future of Operational Efficiency

Latest episode

Show notes

"InteLogix Insights: Shaping the Future of Operational Efficiency" is the go-to podcast for C-suite executives and industry leaders looking to revolutionize their business operations. Hosted by experts from InteLogix, each episode dives deep into the strategies, innovations, and smart solutions that are transforming industries around the globe. From leveraging cutting-edge technologies like AI and data analytics to enhancing customer experience and streamlining processes, this podcast offers actionable insights that help you stay ahead of the curve. Tune in as we interview thought leaders, industry disruptors, and InteLogix clients who are navigating the challenges of modern business and unlocking new levels of efficiency, growth, and sustainability. Whether you’re seeking to optimize performance, drive digital transformation, or gain a competitive edge, InteLogix Insights delivers the knowledge you need to shape a future-ready enterprise.

Solving Home Warranty Challenges: Smarter Support & CX Solutions

2025-03-20

31 min

InteLogix 3P Recovery: Humanizing Debt Collections

2024-09-26